Zoom Contact Center SDK for Android. Use for native Android chat/video/ZVA/scheduled callback integrations, campaign mode, service lifecycle, and rejoin handling.
Install with the open skills CLI (global, non-interactive — available in every Claude Code session):
npx skills add anthropics/knowledge-work-plugins --skill "contact-center/android" -g -a claude-code -yOr manually — clone and copy the skill directory (SKILL.md + companion files):
git clone --depth 1 https://github.com/anthropics/knowledge-work-plugins /tmp/knowledge-work-plugins && cp -r /tmp/knowledge-work-plugins/partner-built/zoom-plugin/skills/contact-center/android ~/.claude/skills/contact-center-androidPart of the build-zoom-contact-center-app skill collection — installing the parent includes this skill.
This skill is a directory: SKILL.md is the entry point; the files below ship with it.
---
name: contact-center/android
description: "Zoom Contact Center SDK for Android. Use for native Android chat/video/ZVA/scheduled callback integrations, campaign mode, service lifecycle, and rejoin handling."
user-invocable: false
triggers:
- "contact center android"
- "zcc android"
- "zoomccinterface android"
- "zoomccchatservice"
- "zoomccvideoservice"
- "releasezoomccservice"
- "android rejoin"
---
# Zoom Contact Center SDK - Android
Official docs:
- https://developers.zoom.us/docs/contact-center/android/
- https://marketplacefront.zoom.us/sdk/contact/android/index.html
## Quick Links
1. [concepts/sdk-lifecycle.md](concepts/sdk-lifecycle.md)
2. [examples/service-patterns.md](examples/service-patterns.md)
3. [references/android-reference-map.md](references/android-reference-map.md)
4. [troubleshooting/common-issues.md](troubleshooting/common-issues.md)
## SDK Surface Summary
- SDK manager: `ZoomCCInterface`
- Channel services:
- `getZoomCCChatService()`
- `getZoomCCVideoService()`
- `getZoomCCZVAService()`
- `getZoomCCScheduledCallbackService()`
- Campaign support via web campaign service and campaign metadata.
## Hard Guardrails
- Initialize SDK in `Application.onCreate`.
- Use `ZoomCCItem` to define channel + identifiers.
- Use `entryId` for chat/video/ZVA.
- Use `apiKey` for scheduled callback and campaign mode.
- Release services on teardown.
## Common Chains
- Contact Center app and engagement context: [../../zoom-apps-sdk/SKILL.md](../../zoom-apps-sdk/SKILL.md)
- Contact Center API automation: [../../rest-api/SKILL.md](../../rest-api/SKILL.md)
## Operations
- [RUNBOOK.md](RUNBOOK.md) - 5-minute preflight and debugging checklist.