Zoom Contact Center SDK for iOS. Use for native iOS chat/video/ZVA/scheduled callback integrations, app lifecycle bridging, rejoin flow, and callback handling.
Install with the open skills CLI (global, non-interactive — available in every Claude Code session):
npx skills add anthropics/knowledge-work-plugins --skill "contact-center/ios" -g -a claude-code -yOr manually — clone and copy the skill directory (SKILL.md + companion files):
git clone --depth 1 https://github.com/anthropics/knowledge-work-plugins /tmp/knowledge-work-plugins && cp -r /tmp/knowledge-work-plugins/partner-built/zoom-plugin/skills/contact-center/ios ~/.claude/skills/contact-center-iosPart of the build-zoom-contact-center-app skill collection — installing the parent includes this skill.
This skill is a directory: SKILL.md is the entry point; the files below ship with it.
---
name: contact-center/ios
description: "Zoom Contact Center SDK for iOS. Use for native iOS chat/video/ZVA/scheduled callback integrations, app lifecycle bridging, rejoin flow, and callback handling."
user-invocable: false
triggers:
- "contact center ios"
- "zcc ios"
- "zoomccinterface ios"
- "handleRejoinVideoOpenURL"
- "zoomccservicedelegate"
- "scheduled callback ios"
---
# Zoom Contact Center SDK - iOS
Official docs:
- https://developers.zoom.us/docs/contact-center/ios/
- https://marketplacefront.zoom.us/sdk/contact/ios/index.html
## Quick Links
1. [concepts/sdk-lifecycle.md](concepts/sdk-lifecycle.md)
2. [examples/service-patterns.md](examples/service-patterns.md)
3. [references/ios-reference-map.md](references/ios-reference-map.md)
4. [troubleshooting/common-issues.md](troubleshooting/common-issues.md)
## SDK Surface Summary
- Manager: `ZoomCCInterface.sharedInstance()`
- Context: `ZoomCCContext`
- Items: `ZoomCCItem`
- Services:
- `chatService`
- `zvaService`
- `videoService`
- `scheduledCallbackService`
## Hard Guardrails
- Set `ZoomCCContext` before channel operations.
- Forward app lifecycle calls (`appDidBecomeActive`, `appDidEnterBackgroud`, `appWillResignActive`, `appWillTerminate`).
- Use item-based initialization for channels.
- Keep rejoin URL handling connected to the video service path.
## Common Chains
- Contact Center apps in Zoom client: [../../zoom-apps-sdk/SKILL.md](../../zoom-apps-sdk/SKILL.md)
- OAuth and identity: [../../oauth/SKILL.md](../../oauth/SKILL.md)
## Operations
- [RUNBOOK.md](RUNBOOK.md) - 5-minute preflight and debugging checklist.