contact-center/web official

by anthropicsSkill

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2.7k

Zoom Contact Center SDK for Web. Use for web chat/video/campaign embeds, engagement event handling, app-context integrations, and Smart Embed postMessage workflows.

Source on GitHub

Install this skill

Install with the open skills CLI (global, non-interactive — available in every Claude Code session):

npx skills add anthropics/knowledge-work-plugins --skill "contact-center/web" -g -a claude-code -y

Or manually — clone and copy the skill directory (SKILL.md + companion files):

git clone --depth 1 https://github.com/anthropics/knowledge-work-plugins /tmp/knowledge-work-plugins && cp -r /tmp/knowledge-work-plugins/partner-built/zoom-plugin/skills/contact-center/web ~/.claude/skills/contact-center-web

Part of the build-zoom-contact-center-app skill collection — installing the parent includes this skill.

Skill contents (6 files)

This skill is a directory: SKILL.md is the entry point; the files below ship with it.

SKILL.md

RUNBOOK.md concepts/lifecycle-and-events.md examples/app-context-and-state.md references/web-reference-map.md troubleshooting/common-issues.md

SKILL.md

---
name: contact-center/web
description: "Zoom Contact Center SDK for Web. Use for web chat/video/campaign embeds, engagement event handling, app-context integrations, and Smart Embed postMessage workflows."
user-invocable: false
triggers:
  - "contact center web"
  - "zcc web sdk"
  - "getengagementcontext web"
  - "onengagementcontextchange"
  - "contact center smart embed"
  - "zcc-init-config-request"
---

# Zoom Contact Center SDK - Web

Official docs:
- https://developers.zoom.us/docs/contact-center/web/
- https://developers.zoom.us/docs/contact-center/web/sdk-reference/

## Quick Links

1. [concepts/lifecycle-and-events.md](concepts/lifecycle-and-events.md)
2. [examples/app-context-and-state.md](examples/app-context-and-state.md)
3. [references/web-reference-map.md](references/web-reference-map.md)
4. [troubleshooting/common-issues.md](troubleshooting/common-issues.md)

## Integration Modes

1. Contact Center App in Zoom client:
- Zoom Apps SDK engagement APIs/events.

2. External website embed:
- Campaign SDK/web scripts (`zoomCampaignSdk` pattern).
- Video client initialization pattern.

3. Smart Embed:
- iframe + `postMessage` event contract.

## Hard Guardrails

- For campaign SDK, gate calls behind `zoomCampaignSdk:ready`.
- Persist state by `engagementId`.
- Expect context switching and background app behavior.
- Validate CSP and allow-list settings before debugging logic.

## Chaining

- For in-client app APIs and auth flows: [../../zoom-apps-sdk/SKILL.md](../../zoom-apps-sdk/SKILL.md)
- For identity and OAuth: [../../oauth/SKILL.md](../../oauth/SKILL.md)
- For cobrowse workflow: [../../cobrowse-sdk/SKILL.md](../../cobrowse-sdk/SKILL.md)

## Operations

- [RUNBOOK.md](RUNBOOK.md) - 5-minute preflight and debugging checklist.

Details

Repository: anthropics/knowledge-work-plugins
License: Apache-2.0
Last push: Jul 14, 2026

Categories & sources

Frontend & Design AI & LLM Integration

Listed in: seed:anthropics/knowledge-work-plugins

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