Freshdesk

Name: Freshdesk
Author: pipeworx-io

by pipeworx-iocommunityv0.1.1

MCP server for managing Freshdesk helpdesk tickets and contacts through the Freshdesk API v2. It provides tools to list, search, and fetch detailed ticket and contact records.

From the registry: Freshdesk MCP Pack — helpdesk ticket and contact management via Freshdesk API v2.

GitHub Repository Website

Install & configure

Install in your client

Paste into the AI you're chatting with — it will figure out the rest

Please install the `freshdesk` MCP server into my current AI client (that's you).

Canonical MCP server config (HTTP transport):
- url: `https://gateway.pipeworx.io/freshdesk/mcp`

Note: README provides an HTTP MCP endpoint for the Freshdesk server. It also mentions an alternative full Pipeworx gateway URL (https://gateway.pipeworx.io/mcp) for access to many data sources, but the server-specific endpoint is the canonical config for Freshdesk. No authentication headers or environment variables are documented in the README.

Add this MCP server to my current client's config in the correct format for you. If you need secrets or credentials I haven't provided, ASK me — do not invent values or leave raw placeholders. After adding it, tell me how to verify the server is connected.

Note: README provides an HTTP MCP endpoint for the Freshdesk server. It also mentions an alternative full Pipeworx gateway URL (https://gateway.pipeworx.io/mcp) for access to many data sources, but the server-specific endpoint is the canonical config for Freshdesk. No authentication headers or environment variables are documented in the README.

Tools (5)

freshdesk_list_tickets

List support tickets filtered by status and priority, returning ticket summary fields.

freshdesk_get_ticket

Get full ticket details by ID, including conversations, attachments, and resolution notes.

freshdesk_search_tickets

Search tickets by query text or status/priority filters, returning matching ticket summary fields.

freshdesk_list_contacts

List customer contacts with fields like name, email, phone, company, and contact ID.

freshdesk_get_contact

Get full contact details by ID, including address and ticket history.

Remote Endpoints

https://gateway.pipeworx.io/freshdesk/mcp

type: streamable-http

Details

Language: TypeScript
License: MIT
Released: Aug 11, 2026
Last commit: Jun 2, 2026
Registry name: io.github.pipeworx-io/freshdesk

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