MCP FreeScout
by verygoodpluginscommunityv2.0.0
15
5
This MCP server facilitates helpdesk ticket management for FreeScout, allowing users to fetch, analyze, and update tickets while generating draft responses based on ticket analysis.
From the registry: FreeScout ticket management with AI-powered analysis, search filters, and structured outputs.
Install & configure
Prerequisites
- requiredFreeScout API keyLog into FreeScout as administrator, navigate to Manage → API Keys, and create a new API key with permissions to view/update conversations and create threads.
Install in your client
Paste into the AI you're chatting with — it will figure out the rest
Please install the `mcp-freescout` MCP server into my current AI client (that's you).
Required prerequisites (do these first if not already done):
- **FreeScout API key** — Log into FreeScout as administrator, navigate to Manage → API Keys, and create a new API key with permissions to view/update conversations and create threads.
Canonical MCP server config (stdio transport):
- command: `npx`
- args: ["@verygoodplugins/mcp-freescout@latest"]
- required environment variables:
- `FREESCOUT_URL`: Your FreeScout instance URL (with https://) (example: `https://support.example.com`)
- `FREESCOUT_API_KEY`: Your FreeScout API key (example: `<your-api-key>`)
- optional environment variables:
- `FREESCOUT_DEFAULT_USER_ID`: Default user ID for assignments (example: `1`)
Note: MCP server for FreeScout helpdesk ticket management (fetch, analyze, search, draft replies). Node.js 18+.
Add this MCP server to my current client's config in the correct format for you. If you need secrets or credentials I haven't provided, ASK me — do not invent values or leave raw placeholders. After adding it, tell me how to verify the server is connected.Note: MCP server for FreeScout helpdesk ticket management (fetch, analyze, search, draft replies). Node.js 18+.
Tools (8)
freescout_get_ticket
Fetch a FreeScout ticket with all its details and conversation threads.
freescout_analyze_ticket
Analyze a ticket to determine issue type, root cause, and suggested solutions.
freescout_add_note
Add an internal note to a ticket for team communication.
freescout_update_ticket
Update ticket status and/or assignment.
freescout_create_draft_reply
Create a draft reply in FreeScout that can be edited before sending.
freescout_get_ticket_context
Get ticket context and customer information to help craft personalized replies.
freescout_search_tickets
Search for tickets across your FreeScout instance.
freescout_get_mailboxes
Get a list of all available mailboxes in your FreeScout instance.
Environment variables
FREESCOUT_URLrequiredThe URL of your FreeScout instance.FREESCOUT_API_KEYrequiredAPI key for accessing the FreeScout instance.Prerequisites
- • Node.js 18
Packages
@verygoodplugins/mcp-freescout
npmv2.0.0transport: stdio
Details
- Language
- TypeScript
- License
- GPL-3.0
- Released
- Jan 5, 2026
- Last commit
- Apr 2, 2026
- Registry name
- io.github.verygoodplugins/mcp-freescout