Associate Operations & Systems Analyst

Role

An Associate Operations & Systems Analyst who bridges business processes and technology by maintaining and optimizing core tools, ensuring system health, and building efficient workflows. The role focuses on supporting day-to-day operations, improving data integrity, and automating repetitive tasks using modern AI-assisted development tools.

Key Responsibilities

• System administration and support for core business systems, including CRM, BI, and automation platforms.
• Configure and optimize tools to ensure smooth daily operations and system reliability.
• Documentation and process mapping: maintain process flows, map data models, and assist in drafting Business Requirements Specifications (BRS).
• AI-assisted development: use tools like ChatGPT, Cursor, and GitHub Copilot to build lightweight automations, write simple scripts, and streamline repetitive internal tasks (“vibe coding”).
• Cross-functional collaboration to troubleshoot system issues, resolve errors, and fulfill data requests for stakeholders.
• Run data audits, maintain clean records, and build basic dashboards for accurate reporting.

Requirements

• 0.5–2 years of experience in operations, systems administration, business analysis, or a related technical field (internship experience accepted).
• Foundational understanding of CRMs, automation tools (e.g., Zapier, Make), spreadsheets, and basic data analysis workflows.
• Familiarity with basic programming concepts and databases; exposure to SQL, Python, or JavaScript is expected at a foundational level.
• Strong analytical mindset and problem-solving skills; ability to decompose complex processes into clear steps.
• Excellent written and spoken English with the ability to explain technical concepts to non-technical team members.
• High agency and a self-starter attitude with the ability to thrive in a remote environment and proactively learn new software.

Qualifications

• Bachelor’s degree in Computer Science, Information Systems, Business Analytics, Engineering, or related quantitative field, or equivalent practical experience/portfolio.
• Demonstrated history of self-directed learning (courses, side projects, or experiments with new tools).

Preferred (Bonus) Qualifications

• Basic certifications or training in CRMs (HubSpot, Salesforce) or automation platforms (Zapier, Make).

Benefits

• Competitive total rewards package including base salary and short-term incentives.
• Fully remote-first, global organization with flexible learning and growth opportunities.
• Retirement planning options (CPF, EPF, company-matched 401(k)).
• Medical, dental, and vision insurance options; mental health resources and wellness programs.
• Generous time off and leave allowances.