Associate Product Manager

Role

Associate Product Manager (junior/generalist) supporting product planning, execution, and optimization for Neighborly Software’s cloud-based SaaS platform used for government and community assistance programs. This is a hands-on, execution-focused role centered on requirements scoping, ticket writing, backlog management, and cross-functional coordination to keep delivery on schedule.

Key Responsibilities

• Break down features and initiatives into clear, actionable requirements in partnership with other Product Managers.
• Coordinate cross-functional product initiatives and new product development; evaluate project status, identify risks, and recommend solutions.
• Assess customer insights, feedback, market intelligence, and operational information to recommend improvements.
• Write detailed, engineering-ready tickets and user stories in JIRA, including acceptance criteria, edge cases, and supporting context.
• Translate approved designs into implementation-ready specs and flag gaps before handoff to engineering.
• Maintain and groom the backlog alongside the Senior PM: prioritize, tag, and keep tickets current as scope evolves.
• Participate in sprint planning, backlog grooming, and stand-ups; help unblock engineering by answering clarifying questions quickly.
• Collaborate with design, engineering, QA, and customer-facing teams to align requirements and delivery.
• Support triage of customer-reported issues and feature requests and document them for the product team.
• Conduct market, customer, and competitive analysis to inform product and portfolio decisions.
• Track progress against sprint and release goals and document decisions, workflows, and product changes.
• Use AI tools (e.g., Claude) to accelerate documentation, ticket drafting, and research and explore opportunities to integrate AI into workflows.

Requirements

• Bachelor’s degree and ~2 years of experience, or equivalent experience.
• 1–2+ years in product management, business analysis, or a related role; SaaS experience strongly preferred.
• Strong written communication; able to convert vague asks into well-structured tickets.
• Comfortable working in JIRA and Confluence or quickly learning similar tools.
• Familiarity with AI tools such as Claude or ChatGPT for research and drafting.
• Detail-oriented with a bias for digging into how things should work; able to operate in a fast-paced, deadline-driven environment.
• Customer-focused, curious, coachable, and able to navigate complex situations with strategic planning.

Preferred Qualifications

• Exposure to SaaS products or cloud-based platforms.
• Prior product team experience and familiarity with PRDs, requirements gathering, PDLC, and “vibe coding.”
• Basic familiarity with UX/design principles and reviewing Figma files.
• Familiarity with data tools such as SQL or Excel.
• Interest or experience in government, nonprofit, or public-sector technology and familiarity with federal funding, grants management, disaster recovery, or housing programs is a plus.

Physical Requirements

• Prolonged periods of sitting and working on a computer; ability to lift up to 15 pounds occasionally.

Location

• Headquartered in Atlanta, GA (role location not explicitly specified).

Benefits

• Medical, Dental, Vision plan options
• Company-paid short-term disability and life insurance
• 401(k) contributions with generous employer match and immediate vesting
• Generous time off: 5 weeks PTO, 9 paid holidays, 3 days volunteer time off