Associate Technical Program Analyst

Role

As a Technical Product Analyst / Technical Program Manager supporting Platform Services (PaaS), you will own end-to-end execution of platform initiatives, partner with platform engineering to improve developer experience, and contribute technically through data analysis, dashboarding, light coding, and responsible use of Generative AI.

Key Responsibilities

• Own execution from signal intake and problem framing through delivery, rollout, and operational closure.
• Translate developer, platform, and operational signals into clear problem statements, success criteria, and prioritized execution plans.
• Independently manage cross-team dependencies, sequencing, and execution risk across internally developed platform services and integrated vendor tools.
• Drive release readiness and post-release validation to ensure predictable, explainable, and repeatable outcomes.
• Lead incident and release follow-up to address root causes and reduce repeat incidents.
• Develop dashboards and metrics to track platform health, adoption, delivery progress, and developer experience.
• Perform hands-on data analysis using SQL and related tools; apply light coding/scripting to automate analysis and reduce toil.
• Leverage Generative AI responsibly to accelerate analysis, documentation, prototyping, and workflow exploration while maintaining validation and governance.
• Communicate progress, risks, and outcomes to both technical and non-technical stakeholders and enable cross-platform reuse and scalability.

Requirements

Basic Qualifications

• 3+ years of relevant experience with a Bachelor’s degree, or 2+ years with an advanced degree.
• Experience working with large-scale, distributed systems or platform services.
• Demonstrated ability to operate independently with end-to-end ownership of execution and outcomes.

Preferred Qualifications

• Comfort applying Generative AI tools to accelerate analysis, documentation, and prototyping with appropriate governance.
• Experience with PaaS, private-cloud platforms, CI/CD systems, or developer infrastructure.
• Strong proficiency in SQL and experience with complex data models across RDBMS, Hadoop, or NoSQL systems.
• Hands-on experience with dashboarding, analytics, or observability tooling.
• Working knowledge of agile practices (Scrum and/or Kanban) and delivery tools such as Jira.
• Ability to perform light coding or scripting, including exploratory or “vibe coding,” to support product discovery and execution.
• Strong interpersonal skills with the ability to influence across engineering and platform teams; self-directed and outcome-oriented.

Work Model

This is a hybrid position. Visa requires at least 3 days in office; the specific in-office schedule will be confirmed by the hiring manager.