Business Operations Manager, AI-Native

Role

Business Operations Manager partnering directly with the VP of Cloud Operations & SRE to run the operating spine of the organization: planning, reporting, cadence, cross-functional programs, executive support, and automation of recurring tasks.

Key Responsibilities

Business operations, programs and reporting

• Own the operating cadence: staff meetings, business reviews, planning cycles and offsites.
• Drive cross-functional programs from planning through completion, tracking dependencies, risks and status.
• Build and maintain leadership reporting: KPI/SLO roll-ups, dashboards, weekly status and business review packages; ensure data integrity.
• Run goal-setting and OKR cycles: draft, track and report against commitments.
• Coordinate invoice management, vendor tracking, approval workflows and payment follow-up.

Organisational and team operations

• Track headcount and open requisitions; coordinate hiring loops and candidate scheduling; own onboarding.
• Maintain team records, distribution lists, organizational documents and shared files.
• Own internal communications, all-hands content and team offsites.
• Support team processes, identify operational needs, and adapt to shifting priorities.

Executive support

• Manage the VP’s calendar, inbox, travel (domestic and international), and speaking engagements.
• Prepare meetings: gather documents, create agendas, take minutes, coordinate logistics and follow-ups.
• Liaise between teams and external parties; screen communications and draft/send messages on behalf of the team.
• Manage department credit cards and expense reconciliation.
• Provide ad-hoc support to other departments or executives as required.

Automation & judgment

• Build and operate agentic automations for recurring tasks (reports, meeting briefs, inbox triage, travel logistics, expense reconciliation, doc hygiene).
• Know when human judgment is required; decide which items an agent can handle and which require executive attention.

Requirements

• 5+ years in business operations, program management, chief-of-staff or senior executive support roles, including direct experience supporting a senior executive and time in high-ambiguity environments (startup/scale-up or similar).
• AI-native: daily use of AI assistants and agentic tools; able to describe specific automated workflows and how issues were fixed.
• Hands-on with agentic tooling and personal AI agents for calendar, inbox, scheduling; daily use of general-purpose assistants (Claude, ChatGPT, Gemini) and connective automation between systems.
• Strong program and cadence management: agendas, pre-reads, decision logs and honest status reporting.
• Comfort with numbers: build reporting roll-ups, spot misleading metrics, and explain trends to leadership.
• Good judgment under incomplete information and strong discretion (board materials, compensation, org changes).

Nice to have

• Built small useful solutions with low-code tools (scripts, dashboards, bots).
• Experience running planning or OKR cycles for technical orgs.
• Owned projects, budgets, vendor relationships, or offsites end-to-end.
• Experience in organizations with stated AI adoption strategies.
• Comfort with data infrastructure, energy, or high-growth technical businesses.

Benefits

• Expected base salary: USD 130,000 – 175,000 per year.
• Annual performance incentives and potential equity/long-term incentives.
• Possible relocation or living-out allowance / per diem depending on circumstances.
• 100% company-paid health insurance premiums for employees (medical, dental, vision); 75% coverage for dependents.
• Company-paid short-term and long-term disability insurance; voluntary life, critical illness and accident coverage.
• Health Savings Account (HSA) when paired with HDHP; Employee Assistance Program and wellness resources.
• 401(k) retirement plan with company match; access to financial planning and legal services.
• Paid Time Off (PTO) and paid holidays.
• Internal skills training, professional development and career advancement pathways.
• Company events and team-building activities.