Customer Solutions Engineer
Mentions vibe coding as a welcome side interest—nice to have but not required.
About the Role
Customer Solutions Engineer at Freckle serving as the primary technical partner for enterprise customers to onboard, implement, and scale AI-powered enrichment workflows. Responsible for designing enrichment and integration solutions, troubleshooting CRM and sync edge cases, building playbooks, and surfacing product feedback to engineering.
Job Description
Role
Freckle is hiring a Customer Solutions Engineer to own onboarding and ongoing technical success for enterprise customers using Freckle’s AI enrichment platform. This individual contributor will act as the primary technical partner for operators, driving customers to production workflows and scaling adoption through playbooks and documentation.
Key Responsibilities
- Own a book of 20+ enterprise accounts from onboarding through ongoing success and expansion
- Design and execute large-scale enrichment workflows, CRM cleanup projects, and API-based integrations to get customers live quickly
- Troubleshoot integrations, enrichment workflows, sync behavior, and messy real-world data edge cases
- Drive ongoing engagement by introducing new providers, workflow patterns, and use cases
- Develop customer-facing documentation and in-app resources to help operators troubleshoot and scale workflows
- Surface workflow patterns, edge cases, and feature gaps to Product and Engineering
Requirements
- 2–5 years in a customer-facing technical role supporting production workflows (e.g., Solutions Engineering, Technical Support, Customer Success)
- Deep familiarity with GTM tools and CRM/operator environments such as HubSpot and Salesforce
- Strong technical instincts for troubleshooting integrations, sync behavior, and messy real-world data
- Ability to own ambiguous problems end-to-end and translate them into repeatable playbooks
- Excellent written and verbal communication skills and the ability to advocate customer needs back to product and engineering
Location & Benefits
- Hybrid work from San Francisco office (Levi’s Plaza)
- Premium health insurance plans (medical, dental, vision)
- Two company off-sites per year
- 4 weeks PTO
Interview Process
- Stage 1: 30-minute screen with Head of Operations
- Stage 2: ~2-hour technical take-home assignment (workflow design)
- Stage 3: 60-minute assignment review + deep dive (presentation and role play)
- Stage 4: 30-minute team fit / founder discussion
Compensation
- Compensation Range: $100,000 - $130,000