Deployment Strategist - Public Sector, Nonprofit & Education
Uses Cursor, Claude, and Salesforce coding products like Vibes for AI-supported development and prototyping.
About the Role
Salesforce is hiring a Deployment Strategist to lead customer-facing AI strategy and delivery for Public Sector, Nonprofit, and Education customers. You will architect agentic AI solutions, coordinate delivery with engineering teams, and drive adoption and measurable value across focused, time-bound engagements.
Job Description
Role
The Deployment Strategist is a customer-facing advisor who defines Agentic AI strategy, architects solutions across Salesforce’s Agentic AI platform and Data Cloud, and drives end-to-end delivery and adoption for Public Sector, Nonprofit, and Education customers. Engagements are typically focused and time-bound (around 12 weeks) and involve close partnership with Forward Deployed Engineers to translate business challenges into deployed, value-generating AI solutions.
Key Responsibilities
- Lead full lifecycle customer engagements across Identify → Commit → Deploy → Consume, owning outcomes at every stage.
- Define agentic AI strategy and roadmaps; lead design workshops, agent design sessions, and jobs-to-be-done analysis.
- Architect solutions spanning Salesforce Agentic AI platform, Data Cloud, and enterprise systems with responsible AI governance.
- Oversee deployment delivery, timelines, stakeholder communication, risk escalation, and progress reporting.
- Drive adoption, consumption, and expansion metrics; identify blockers and develop strategies to achieve measurable value realization.
- Coordinate with Forward Deployed Engineers to align strategy and technical execution and keep delivery milestones on track.
- Develop customer solutions supported by AI tools including Cursor, Claude, and Salesforce coding products like Vibes.
- Serve as primary customer contact for government, nonprofit, and education stakeholders; present proposals and outcomes in business-value terms.
- Assess customer AI readiness and guide change management and process transformation.
- Capture field insights and translate them into actionable product feedback for the Agentic AI platform.
Requirements
Required Qualifications
- Degree in Computer Science or a related field.
- 4+ years of experience in strategic solutioning, technical advisory, delivery leadership, or program management for enterprise cloud or SaaS technology.
- Proven experience delivering customer-facing projects within Public Sector, Higher Education, or Nonprofit environments.
- Prior customer-facing delivery experience (consulting, professional services, or technical advisory) is required.
- Demonstrated understanding of the Salesforce platform and ecosystem, including Agentic AI capabilities and Data Cloud.
- Working knowledge of one or more programming languages: Python, JavaScript, Java, or Apex.
- Proven ability to lead complex, ambiguous engagements end-to-end and deliver measurable outcomes.
- Experience leading AI/LLM solution design, including agentic AI strategy, conversation design, and responsible AI practices.
- Strong project and program management skills and ability to run multiple workstreams in ambiguous environments.
- Ability to travel up to ~25% to customer sites.
Preferred Experience
- Experience with Salesforce Data Cloud, Agentforce platform, and Salesforce CRM (Sales, Service, Marketing).
- Experience designing and deploying AI solutions in regulated industries (public sector, financial services, healthcare).
- Salesforce platform certifications (e.g., Data Cloud Consultant, Agentforce Specialist, Application Architect) or similar certifications.
- Background in change management, organizational design, or enterprise transformation.
- Experience with AI/ML concepts beyond LLMs, including NLP, RAG architectures, and model evaluation frameworks.
- Comfortable operating in unstructured, fast-moving environments with a bias for action.