Director, Integration and Process Innovation

Role

The Director of Integration and Process Innovation is a strategic technology leader reporting to the AVP of Enterprise Data & Solutions. The role owns the full solution lifecycle for data integration, process automation, and AI-enabled applications, partnering across academic and business units to deliver transformative, secure, and high‑performing enterprise solutions.

Key Responsibilities

Strategic Leadership & Planning

• Lead enterprise system development planning and execution to support business growth and improve user experience.
• Drive adoption of emerging technologies (API, AI/ML) and lead campus-wide training and support programs.
• Develop technical and business proposals (SOWs, AI Development Plans) and define required platforms and execution priorities (e.g., Vertex AI, Snowflake Cortex).

Enterprise Platform & Integration Management

• Oversee operation and maintenance of core enterprise platforms and integrations (Workday, SnapLogic, Oracle, Snowflake, etc.).
• Support Workday Student implementation, HR and Finance integrations, release testing, and Workday adoption activities.
• Lead architecture and development of integrations (API web services, Workday Studio, Extend) to ensure reliable, high-volume data exchange.
• Manage platform resiliency, disaster recovery testing, and migrations (Oracle to Snowflake; SnapLogic to new open-source AI-enabled platform).
• Drive AI-assisted development (including vibe coding and Agentic AI) while ensuring security and code review standards.

Data Management & Governance

• Implement secure data sharing and access practices in Snowflake and Google Drive in partnership with Security and IR/BI.
• Enforce IT Change Management protocols and AI development standards, including auditing processes.

Project & Team Delivery

• Partner with the PMO and business stakeholders to plan and deploy strategic IT projects, ensuring adherence to project management standards.
• Direct team projects, manage resource allocation, and mitigate capacity risks.
• Lead process re-engineering and automation initiatives, documenting technical specifications and business cases.

Operational Support & Performance

• Cultivate a high-performing team culture and manage performance reviews and goals.
• Prioritize enterprise production support, direct incident response, and ensure timely resolution of application, user account, and data issues.

Qualifications

• Bachelor’s degree in Computer Science, Business Administration, or related field required; Master’s preferred.
• 10 years of progressive experience in enterprise systems, application development, integration, and data analytics required.
• 1+ years of experience leading a technical team required.
• 2+ years developing AI customer applications or AI architecture (Bots, RAG, Agentic AI, ML) required.
• Specific expertise in Workday (HCM, Finance, or Student) required.
• Prior experience as Business Analyst, Project Manager, or Data Analyst preferred.

Knowledge, Skills & Abilities

• Technical: RESTful APIs, JSON, XML, Tomcat, Git, Oracle, PL/SQL, Snowflake, ETL, Workday object model; cloud/SaaS/PaaS experience; IT security and change management.
• Functional: advanced technical design, data mapping, analytics, business analysis lifecycle, and large-scale project management.
• Leadership: strong communication, negotiation, strategic thinking, organization, adaptability, and ability to present to technical and non-technical audiences.

Compensation & Benefits

• Salary: $116,950.00 - $146,250.00 annually, commensurate with experience.
• Benefits: health plans with limited out-of-pocket expenses, dental plans, generous time-off programs, 403(b) retirement with 9% employer contribution once eligible, life and disability coverage, commuter offerings.

Work Environment

• Scheduled weekly hours: 36.25.
• This is primarily a hybrid role with a mandatory three days in the office as needed; candidates must reside within reasonable commuting distance of the Boston campus.