Forward Deployed Creative Designer, Email
Building AI-driven, on-brand email creative using generative/image models and node-based UIs to create agentic workflows.
About the Role
Hightouch is hiring an AI Creative Designer (Email) to lead creative across enterprise engagements, translating brand guidelines into agentic AI workflows and shipping on-brand lifecycle email creative that drives performance. You will work directly with customers and product/engineering to define email systems and scale design playbooks.
Job Description
Role
Hightouch is seeking an AI Creative Designer (Email) to lead creative on enterprise engagements, translate brand guidelines into agentic workflows and prompts, and deliver on-brand lifecycle email creative that scales across customers. You will collaborate with Solutions Engineering, product, and engineering to prove what AI-generated email can look like for large brands and to ship work to millions of inboxes.
Key Responsibilities
- Lead creative on enterprise engagements and partner directly with lifecycle and marketing teams to accelerate adoption of Hightouch’s Agentic Marketing Platform.
- Translate brand identity, constraints, and engagement goals into agentic workflows, prompts, reference libraries, and guardrails that produce on-brand email and lifecycle creative.
- Produce creative that demonstrates feasibility and convinces stakeholders; set the creative bar for what the platform can generate.
- Drive performance through A/B testing, iterate creative based on results, and build playbooks that optimize opens, clicks, conversions, and deliverability when AI is involved.
- Provide product feedback by identifying friction, refining workflows, and influencing model and product behavior.
- Document repeatable patterns and build a body of knowledge to scale quality and taste across customers.
Requirements / Qualifications
- A strong portfolio showcasing real lifecycle programs, email campaigns, and product launches (portfolio link required for consideration).
- Deep email design experience across onboarding, nurture, retention, and win-back programs; familiarity with email layout, hierarchy, and client/device rendering.
- Fluency with modern AI tools and generative models; experience testing and combining image and text models, and using node-based UIs or similar tooling to push model outputs toward a specific look.
- Experience working with enterprise marketing teams (in-house, agency, or consultancy), including navigating brand reviews, legal, and approval processes.
- Strong lifecycle marketing literacy with the ability to balance craft and measurable engagement or revenue outcomes.
- Exceptional taste and the ability to articulate why design choices work.
Compensation & Equity
- Salary: $140,000 - $180,000 USD per year (location-independent). Top of band reserved for candidates with proven enterprise creative leadership and exceptional portfolios.
- Meaningful equity offered as ISO options with early exercise and a 10-year post-termination exercise window.
Location & Eligibility
- Role is location-independent (remote). Hightouch is headquartered in San Francisco and participates in E-Verify for U.S. hire verification post-employment.