Forward Deployed Engineer - EMEA

Role

Staff Forward Deployed Engineer (EMEA) on GitLab’s Forward Deployed Engineering team. This field-situated product engineering role pairs deep technical contribution with customer engagement to stabilize strategic accounts, remove adoption blockers, and convert field learnings into durable product improvements.

Key Responsibilities

• Contribute production-quality code, bug fixes, features, integrations, tooling, and performance improvements to GitLab and adjacent systems.
• Work within product and engineering processes (issue discovery, merge requests, testing, review, documentation, maintainability).
• Diagnose and resolve complex problems across product behavior, Git internals, CI/CD workflows, APIs, observability, infrastructure, networking, and cloud environments.
• Coordinate cross-functionally (Product, Engineering, SRE, Support, Solutions Architecture, Customer Success, Professional Services) to drive resolutions from discovery through handoff.
• Drive governed, measurable, production-oriented adoption of GitLab Duo Agent Platform and agentic SDLC patterns.
• Identify and remediate AI adoption blockers (governance, auditability, security, compliance, operating models, workflow design, integrations).
• Produce reusable guidance: reference architectures, documentation, Well-Architected frameworks, whitepapers, webinars, and technical narratives.

Requirements

• Staff-level experience building, operating, or improving complex production software systems.
• Experience contributing to large, mature product codebases with high standards for testing, maintainability, performance, and security.
• Strong Ruby on Rails or Go experience with the ability to contribute directly to GitLab’s product and adjacent systems.
• Experience with AI-assisted software development, agentic workflows, AI governance, model evaluation, context management, prompt and workflow design, or enterprise AI adoption.
• Experience diagnosing system behavior across application code, data stores, infrastructure, observability, networking, and APIs.
• Deep knowledge of modern DevSecOps workflows (Git, merge requests, CI/CD, security controls, compliance, enterprise delivery).
• Experience working with strategic customers or senior technical stakeholders and coordinating across teams without formal authority.
• Strong written communication, technical narrative ability, and sound judgment.

Strongly Preferred

• Direct experience with GitLab as a platform (GitLab.com, GitLab Dedicated, or GitLab Self-Managed).
• Production experience with Ruby on Rails, Go, PostgreSQL, Redis, Sidekiq, Vue, TypeScript, Kubernetes, Docker, Linux, or observability tools.
• Familiarity with Git internals, repository performance, large-scale Git usage patterns, or GitLab Runner behavior.
• Background in performance engineering, SRE, platform or infrastructure engineering, or distributed systems.
• Experience working in open source or highly asynchronous engineering environments.

Technologies and Domains

• Ruby on Rails, Go
• Git and Git internals, GitLab CI/CD and GitLab Runner
• GitLab Duo Agent Platform (agentic SDLC), AI-assisted development
• PostgreSQL, Redis, Sidekiq
• Kubernetes, Docker, Linux, Terraform
• Vue, TypeScript
• APIs, automation, observability tools, networking, performance analysis
• DevSecOps governance, security, and compliance

Success Measures

• Stabilizing strategic customer adoption or retention risks
• Fixing product bugs or contributing features that become product improvements
• Removing AI adoption blockers for strategic accounts
• Creating reusable implementation patterns and transitioning ownership to long-term teams
• Producing Well-Architected frameworks, whitepapers, webinars, or technical narratives

Location and Team

• EMEA-only hiring for a Remote-Global role. The team pairs direct customer engagement with product execution and aims to transition durable outcomes to appropriate product or operational owners.

Benefits (high level)

• Remote role with global eligibility (location-based eligibility may apply)
• Flexible paid time off
• Equity compensation and employee stock purchase plan
• Growth and development fund
• Parental leave
• Health, financial, and well‑being benefits
• Team Member Resource Groups