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Forward Deployed Engineer Voice Ai Telephony Chennai Blue Machines Ai Chennai
Blue Machines Ai
Software EngineeringChennai
6 days ago
💻 Open Source✨ NewBuilds and deploys LLM/agent systems for voice telephony using LangChain and OpenAI APIs; hands-on AI agent orchestration and integration work.
About the Role
Forward Deployed Engineer responsible for designing, building, deploying, and supporting production voice AI agents for enterprise telephony integrations. The role bridges backend engineering, AI/LLM orchestration, and client delivery to own agent performance end-to-end.
Job Description
Role
Blue Machines builds production Voice AI for large Indian enterprises. As a Forward Deployed Engineer you will design, build, integrate, deploy, and support production-grade voice AI agents end-to-end, owning agent performance in client environments and bridging client systems with the Blue Machines platform.
Key Responsibilities
- Design end-to-end AI agent architecture including prompts, conversation design, guardrails, and tool-calling logic.
- Build scalable backend integrations (REST APIs, WebSockets, webhooks, callbacks, CRM writes) between enterprise systems and the Blue Machines platform.
- Implement AI/LLM orchestration and ecosystems using frameworks like LangChain and OpenAI APIs.
- Monitor system observability: read logs, traces, and call flows to perform root-cause analysis and identify whether issues stem from prompts, platform layers, or data pipelines.
- Continuously evaluate and optimize agent metrics (completion rate, hallucination rate, latency, cost) and run funnel experiments on conversation cadence.
- Lead client technical engagements: run technical workshops, manage expectations, embed with client teams, and travel for live-call reviews.
Requirements
- 3–6 years software development experience, with at least 2+ years shipping live LLM/AI applications (agents, RAG, chatbots); voice experience is a plus.
- Proficiency in Python or Java for backend architecture and integration work.
- Hands-on experience with cloud platforms (preferably GCP) and familiarity with APIs, WebSockets, and authentication protocols (OAuth2, JWT).
- Data fluency: able to pull and analyze data independently using SQL, Python, or Sheets.
- Strong client-facing communication skills and the ability to explain technical complexity clearly.
- Willingness to travel for on-site client workshops and deployment reviews.
Nice to Have
- Knowledge of telephony stacks and real-time protocols (SIP, WebRTC, Twilio, Avaya, Ubona).
- Prior experience with Voice AI or conversational AI systems.