GTM Engineer / Customer Success

Role

You will join the Customer Success team as a GTM Engineer / Customer Success Manager, acting as a primary contact for enterprise customers. The role combines customer success, GTM consulting, technical implementation, campaign management and hands-on automation to translate customer goals into operational GTM systems that generate pipeline.

Key Responsibilities

• Onboard new customers to the platform and processes.
• Act as the first point of contact and own customer outcomes end-to-end.
• Understand customer goals, ICPs, markets, offerings and sales processes to advise on GTM strategy and campaign logic.
• Design, implement and operate multi-channel outreach campaigns (email, LinkedIn, CRM workflows) and ensure clean pipeline handovers and reporting.
• Build and manage GTM workflows and automations using tools such as Clay, Claude Code, n8n, LinkedIn Sales Navigator, email outreach platforms and CRMs (HubSpot, Salesforce).
• Troubleshoot and improve GTM workflows, perform data enrichment, lead scoring and campaign performance optimization.
• Collaborate closely with Product, Sales and internal Customer Success to feed customer feedback and automation ideas into the SaaS product.

Requirements

• Proven experience in Customer Success Management, preferably with enterprise B2B customers.
• Strong understanding of B2B sales, outbound and pipeline generation.
• Technical competence to build, improve and troubleshoot GTM automations and workflows.
• Experience with multi-channel outbound campaigns (email, LinkedIn, CRM workflows) and campaign performance monitoring.
• Native-level German and very good English skills.
• Ability to work fully remote and adhere to working hours in the German time zone.

Nice to have

• Experience with Clay and n8n, HubSpot or Salesforce.
• Experience with Vibe Coding, AI agents or AI-assisted sales workflows and AI prototyping.
• Familiarity with APIs, webhooks, data-enrichment tools, and no-code/low-code automation systems.
• Residence in or near Munich (optional).

Success metrics / Expected outcomes

• After 3 months: independently onboard customers, build and operate LinkedIn and email outreach workflows, reliably run customer campaigns and communicate with enterprise clients.
• After 6 months: own multiple customers end-to-end, improve customer results via targeting/messaging/data/workflows, build advanced GTM automations and contribute product improvement ideas.

Benefits

• Fully remote role (work from anywhere while keeping German time-zone hours).
• Small, high-impact Customer Success team and cross-functional collaboration with Product and Sales.
• Working at a bootstrapped, international company with significant responsibility and growth/learning opportunities.