IT Operations Coordinator (Systems & Support)

Role

The IT Operations Coordinator is the single day-to-day owner of IT operations in a Microsoft ecosystem for a remote startup. This hands-on role focuses on systems administration, end-user support, device management, license hygiene, documentation, and operating simple automations/workflows. The position is growth-track focused—designed for someone who will expand scope and responsibilities over time.

Key Responsibilities

• Serve as the first point of contact for IT issues: triage, resolve, or escalate and ensure tickets are closed with clear follow-through.
• Microsoft 365 / Entra ID administration: provision/deprovision accounts, manage groups/roles/access, enforce MFA and baseline security hygiene.
• Onboarding and offboarding: execute checklists for accounts, access, and devices; ensure access removal on exits and maintain accurate records.
• Hardware provisioning and device management: coordinate device assignment, ensure devices are enrolled in MDM, track asset utilization, and handle return/wipe/lifecycle closure.
• License and tool hygiene: track license assignments, identify unused seats, monitor renewals and flag waste.
• Documentation and runbooks: maintain system inventory, keep onboarding/offboarding instructions current, and write runbooks for recurring issues.
• Automation operations and light workflow building: operate and maintain Microsoft-native workflows (Power Automate and Copilot Studio agents) and lightweight automations using tools like Zapier, n8n, and Make; escalate complex automation architecture to the designated builder.

Requirements

Required

• 1–3 years of experience in IT support, IT operations, or sysadmin support.
• Familiarity with Microsoft 365 administration or ability to learn quickly.
• Strong troubleshooting and customer-support mindset.
• Strong organization, documentation discipline, and written communication.
• Comfortable enforcing access and device standards and handling triage/escalation.

Nice to Have

• Experience with Entra ID (Azure AD) and Intune/MDM.
• Experience with ticketing systems (Jira, Freshdesk, Zendesk, etc.).
• Workflow-building experience with Zapier, n8n, Make, Power Automate, or similar.
• Remote-first team experience.

What This Role Is Not

• Not responsible for IT strategy/roadmap ownership, security architecture design, advanced cloud/network engineering, vendor negotiations, or complex AI agent architecture.

Compensation & Location

• Salary: $48,000 – $54,000 per year (W-2)
• Remote (U.S. only)
• Full-time, remote-first, growth track with scope and title progression for strong performance

How to Apply

Send a resume (or LinkedIn) and a short email to [email protected] with the subject “I WANT TO BE AN OPERATOR!”.