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IT Support Specialist
Sydney NSW
1 month ago
💻 Open SourceExplicitly requires Vibe Coding—using AI-assisted tools to rapidly prototype scripts and automate routine IT workflows.
About the Role
Provide end-user computing and workplace IT infrastructure support for Geotab’s Sydney office and remote workforce, using AI-assisted tools and automation to maintain devices, meeting rooms, networks, and Google Workspace while ensuring SLA compliance.
Job Description
Role
Permanent full-time IT Support Specialist based in Sydney, Australia reporting into Technical Operations. The role focuses on providing end-user computing and workplace infrastructure support across offices and remote employees, leveraging AI-assisted tools and automation to improve operational efficiency.
Key Responsibilities
- Respond to and resolve Service Desk tickets while maintaining SLA compliance
- Install, configure, move, and upgrade workstations and peripherals (Windows, macOS, Linux/Ubuntu, ChromeOS)
- Provide hardware and software troubleshooting for desktops, laptops, and mobile devices
- Perform patch management, vulnerability remediation, and agent maintenance for workstations
- Onboard and offboard employees, including preparing, shipping, and receiving IT equipment
- Support Google Workspace administration (email, Drive, account management)
- Maintain and support printers, scanners, badge access systems, and meeting rooms (A/V equipment, Google Meet rooms, Userful LED walls, projectors)
- Track, manage, and maintain IT asset inventory and corporate mobile device lifecycle (ordering, activation, upgrades)
- Oversee IT operations for office spaces, LAN rooms, and data closets and ensure best practices for power, cooling, cabling, and labeling
- Support networking hardware (switches, routers, firewalls, wireless APs) in coordination with network teams
- Work with vendors for ISP connections, power circuits, and cabling
- Contribute to and maintain IT knowledge base and documentation
- Participate in incident response and remediation for workplace IT infrastructure
Requirements
- 1–3 years of IT support experience (service desk, desktop, or infrastructure)
- Post-secondary diploma or degree in Computer Science, IT, Engineering, or equivalent experience
- Experience with Vibe Coding, automation, and AI-assisted tools is highly valued
- Strong technical knowledge of operating systems: Windows, macOS, Linux/Ubuntu, ChromeOS
- Experience with Google Workspace administration
- Familiarity with network concepts (LAN/WAN) and ability to diagnose intermediate network issues
- Excellent communication and organizational skills; ability to manage multiple priorities under pressure
- Relevant certifications (CompTIA A+, Network+, ITIL Foundations) are highly valued
Additional Details
- Location: Sydney, Australia
- Employment type: Permanent, Full Time
- Flexible hybrid working model with support for virtual work; home internet requirement: at least 50 Mbps download / 10 Mbps upload
- Benefits (for full-time permanent employees) include flexible working arrangements, home office reimbursement, parental leave top-up, online learning, EV purchase incentive, competitive medical and dental benefits, and retirement savings program.