IT System Admin & Service Desk(Korean Bilingual)
Explicitly mentions "Vibe Coding" and AI-assisted development; role uses prompt engineering and AI-driven automation to build lightweight automation workflows.
About the Role
Bilingual (Korean/English) IT System Administrator and Service Desk specialist responsible for user support, system administration, data analysis, and AI-driven automation. The role focuses on maintaining workflows and web systems, troubleshooting and escalating issues, and building/optimizing AI-assisted automation and workflows.
Job Description
Role
IT System Admin & Service Desk (Korean bilingual) responsible for delivering service desk and customer support, performing system administration for Jira/MSP+/web systems, producing data analysis and KPI reporting, and developing AI-driven automation and AI-assisted development workflows.
Key Responsibilities
- Provide service desk/help desk support and customer support for users.
- Perform basic to intermediate system administration tasks, including user and access management.
- Configure and maintain system workflows and processes; investigate issues and perform escalation.
- Produce data analysis, KPI tracking, and reporting (Excel-based reporting referenced).
- Design, build, and maintain lightweight automation solutions and AI-assisted workflows using prompt engineering techniques.
- Drive continuous process improvement with an Agile mindset, including QA and system-failure issue remediation.
- Coordinate with U.S.-based teams and Korea-based headquarters and present findings to clients as needed.
Requirements
- Bachelor’s degree in Information Systems, Computer Science, Business Administration, Data Analytics, or a related field preferred.
- 5+ years of experience in one or more of: service desk/help desk operations, IT operations or application support, system administration.
- Experience supporting users, troubleshooting issues, and coordinating with multiple stakeholders.
- Fluent written and verbal communication in English and Korean for client communication and presentations.
- Experience with Jira or other ticketing/workflow management systems preferred.
- Understanding of web-based applications and system integrations.
- Experience building lightweight automation using AI-assisted development (“Vibe Coding”), low-code/no-code platforms, scripting, or similar technologies.
- Ability to apply prompt engineering techniques to create, optimize, and maintain AI-assisted workflows.
Contract and Location
- Contract period: 1 year
- Work location: Plano, TX
- Pay rate: approximately $6,035.92 per month (DOE)
Additional Information
- Confidentiality and EEO guidelines apply.