Korean Bilingual System Admin & Service Desk
Explicitly mentions vibe coding / AI-assisted development and prompt engineering to build lightweight automation. Role involves using AI tools to accelerate automation and workflows.
About the Role
Korean Bilingual System Admin & Service Desk professional to provide service desk support, perform system administration, and build AI-assisted automation to improve operations and reporting. The role focuses on troubleshooting, user/access management, workflow configuration, and cross-regional collaboration with U.S. teams and a Korea-based headquarters.
Job Description
Role
Korean Bilingual System Admin & Service Desk role responsible for delivering service desk and customer support, performing system administration tasks, and implementing AI-driven automation and process improvements. The role supports cross-regional teams (U.S. and Korea) and focuses on ensuring reliable web/system operations and actionable reporting.
Key Responsibilities
- Provide Service Desk / Help Desk support and customer support for users.
- Perform basic to intermediate system administration tasks, including user and access management.
- Maintain system configuration, workflows, and process documentation; investigate and escalate issues.
- Conduct data analysis and reporting using Excel and KPI metrics.
- Design and implement AI-driven automation and AI-assisted development workflows; apply prompt engineering techniques to create and optimize AI-assisted processes.
- Apply continuous process improvement with an Agile mindset to QA and system failure issues.
- Coordinate with multiple stakeholders across U.S.-based teams and Korea-based headquarters.
Requirements
- Bachelor’s degree in Information Systems, Computer Science, Business Administration, Data Analytics, or related field preferred.
- 5+ years of experience in one or more of: Service Desk / Help Desk Operations, IT Operations, Application Support, or System Administration.
- Experience supporting users, troubleshooting issues, and coordinating with stakeholders.
- Fluent written and verbal communication in English and Korean.
Special Skills & Qualifications
- Experience with Jira or other ticketing / workflow management systems preferred.
- Understanding of web-based applications and system integrations.
- Experience building lightweight automation using AI-assisted development (“Vibe Coding”), low-code/no-code platforms, or scripting.
- Familiarity with prompt engineering techniques to maintain AI-assisted workflows.
Compensation & Benefits
- Pay range: $53,000 to $78,000 per year.
- Benefits: medical, dental, and vision insurance; 401(k) retirement plan; paid sick leave; life, accidental death & dismemberment (AD&D) insurance; long-term disability (LTD) insurance; optional voluntary life/AD&D coverage.