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Lead Product Manager - Member Experience & Platform
New York, NY
$180k - $220k
9 months ago
💻 Open SourceExplicitly requires vibe coding and AI prototyping skills and involves building AI-powered member experiences.
About the Role
Lead Product Manager to own and evolve the core member experience across web, mobile, partner integrations, and emerging AI-powered tools. This high-impact role drives product strategy, roadmaps, and cross-functional delivery to increase engagement, retention, and member satisfaction.
Job Description
Role
Lead the end-to-end member experience across web and mobile products, partner integrations, and AI-driven features. Own strategy, roadmaps, and execution to improve onboarding, engagement, retention, and key product KPIs.
Key Responsibilities
- Define product strategy and translate it into prioritized roadmaps, clear briefs, and MVPs
- Lead redesign and rebuild of mobile app and optimize web benefits home for usability and a premium feel
- Manage development of AI-powered experiences (e.g., AI Concierge) and other ML-driven features
- Streamline partner benefit integrations to reduce friction and increase engagement and redemption
- Conduct and synthesize user research, usability testing, and behavioral analytics
- Scope and deliver experiments, A/B tests, and iterative improvements across the platform
- Own KPIs including NPS, platform engagement, and retention; use data to iterate
- Collaborate closely with engineering, design, marketing, and partnerships; represent the voice of the member
Requirements
- 6+ years of product management experience, ideally in consumer-facing (B2C) roles
- Proven success leading development of core mobile/web experiences and high-engagement features
- Familiarity with AI-powered customer interfaces, conversational UX, or personalization systems
- Strong UX instincts and a collaborative approach to working with designers; AI prototyping / vibe coding is a must
- Confident in using data to inform decisions, track KPIs, and drive product insight
- Excellent written and verbal communication skills
- Bias for speed and delivering iterative value
- Bonus: experience with subscription models, benefit platforms, or high-trust user flows
Compensation & Benefits
- Base salary: $180,000–$220,000 (depending on experience)
- Bonus
- 401(k)
- Comprehensive benefits
- On-site perks: free lunch, snacks, and gym at office (57th and Madison)
- High-autonomy role with ownership of core product areas and close partnership with design and engineering