Lead Product Manager - Member Experience & Platform

Role

Lead the end-to-end member experience across web and mobile products, partner integrations, and AI-driven features. Own strategy, roadmaps, and execution to improve onboarding, engagement, retention, and key product KPIs.

Key Responsibilities

• Define product strategy and translate it into prioritized roadmaps, clear briefs, and MVPs
• Lead redesign and rebuild of mobile app and optimize web benefits home for usability and a premium feel
• Manage development of AI-powered experiences (e.g., AI Concierge) and other ML-driven features
• Streamline partner benefit integrations to reduce friction and increase engagement and redemption
• Conduct and synthesize user research, usability testing, and behavioral analytics
• Scope and deliver experiments, A/B tests, and iterative improvements across the platform
• Own KPIs including NPS, platform engagement, and retention; use data to iterate
• Collaborate closely with engineering, design, marketing, and partnerships; represent the voice of the member

Requirements

• 6+ years of product management experience, ideally in consumer-facing (B2C) roles
• Proven success leading development of core mobile/web experiences and high-engagement features
• Familiarity with AI-powered customer interfaces, conversational UX, or personalization systems
• Strong UX instincts and a collaborative approach to working with designers; AI prototyping / vibe coding is a must
• Confident in using data to inform decisions, track KPIs, and drive product insight
• Excellent written and verbal communication skills
• Bias for speed and delivering iterative value
• Bonus: experience with subscription models, benefit platforms, or high-trust user flows

Compensation & Benefits

• Base salary: $180,000–$220,000 (depending on experience)
• Bonus
• 401(k)
• Comprehensive benefits
• On-site perks: free lunch, snacks, and gym at office (57th and Madison)
• High-autonomy role with ownership of core product areas and close partnership with design and engineering