People Operations Specialist

Role

The People Operations Specialist will increase proactivity, speed, and quality across People Operations at Matter Labs by acting as a high-agency operator who identifies problems early, drives resolution, and strengthens frontline People support. The role provides flexible generalist capacity (part-time or full-time) and partners with People leadership to scale systems and processes for a remote-first, global organization.

Key Responsibilities

• Act as first point of contact for People-related topics across the company and co-own People Operations issues end-to-end (diagnose, resolve, document, close).
• Handle day-to-day People topics with discretion, clarity, and sound judgment; translate People policies into practical guidance.
• Maintain HiBob as a clean source of truth (data, workflows, lifecycle events) and ensure employee records and processes are accurate and compliant.
• Own and coordinate the employee onboarding experience.
• Support and co-maintain Leapsome for performance cycles, feedback, and calibration preparation.
• Support new compensation model implementation and proactively identify gaps, inefficiencies, and failure points in People Ops.
• Document Standard Operating Procedures (SOPs) and self-service resources; simplify processes and improve response times, clarity, and predictability of People workflows.
• Support Head of People, Head HRBP, and managers with People analytics, ad-hoc and routine projects, and actionable insights.

Requirements (Must-have)

• 5+ years of relevant HR / People experience, including 3+ years in a startup/tech organization.
• Experience supporting a 100+ remote-first, global, multicultural team.
• Hands-on experience with HiBob (or comparable HRIS) and Leapsome (or similar performance management tools).
• Strong operational judgment, critical thinking, and attention to detail.
• Excellent written and verbal communication skills; comfortable with Notion, Slack, and Google Workspace.
• Ability to translate business priorities into People solutions and handle sensitive information with high integrity and discretion.

Nice to have

• Exposure to crypto / Web3 environments and comfort with on-chain basics (wallets, transactions, tokens).
• Technical curiosity around AI tools, automation, light scripting, and macros; prior experience combining ops and light HRBP responsibilities.

Who this role is perfect for

• A HR generalist or senior operator seeking real ownership and high impact in a fast-moving, low-process, remote-first environment.
• Someone who naturally operates with high agency, closes loops proactively, and adapts to changing business needs.

Tools & Systems

• HiBob, Leapsome, Notion, Slack, Google Workspace

Work arrangement

• Remote-first; role may be part-time or full-time depending on fit.