Product Marketing Manager (AI-First, Full-Stack)

Role

Senior Product Marketing Manager (AI-First, Full-Stack) responsible for shaping and telling the story of Delight.ai, Sendbird’s AI agent for enterprise customer experience. Own the end-to-end product marketing/customer marketing journey: customer research, positioning, storytelling, asset creation, and distribution—accelerated by AI tools.

Key Responsibilities

• Conduct customer research and interviews to surface compelling customer stories and product angles.
• Develop product positioning, messaging, and narratives that resonate with target enterprise audiences.
• Create and ship marketing assets: case studies, videos, landing pages, social content, sales decks, and other materials as required.
• Enable sales through content and playbooks; support go-to-market launches and campaigns.
• Use AI tools and workflows to accelerate production, prototype quickly, and iterate based on performance data.
• Measure performance, learn from experiments, and refine messaging and distribution strategies.
• Collaborate across product, design, sales, and customer teams to align storytelling with product capabilities and customer needs.

Requirements

• 4+ years of experience in marketing or product management, with B2B/enterprise experience.
• Portfolio/work you can point to showing owned marketing assets or campaigns.
• Strong customer research and storytelling skills; ability to turn 30-minute customer conversations into compelling narratives.
• Comfortable creating a wide range of assets (written, visual, video) and shipping quickly.
• Data-informed, iterative approach: ship, learn, iterate.
• Demonstrated ability to learn and adopt AI tools to dramatically increase speed and output.

Nice to Have / Tools Mentioned

• Experience with AI and creative/automation tools such as ChatGPT, Claude (including Claude Code and Claude Cowork), Cursor, Midjourney, Runway, Pika, Replit, Windsurf, Lovable.

Compensation & Work Policy

• Reasonable estimate for the San Francisco Bay market: $140,000 - $180,000 (cash compensation range stated by company).
• Flexible work schedule with a hybrid expectation for employees within a one-hour commute: at least three days per week in office unless role-specific requirements differ.

Benefits (selected)

• 20 days PTO, 13 paid US company holidays, 7 sick days, 1 volunteer day, 2 rest/rejuvenation days, and a birthday day off.
• Company-subsidized medical, dental, and vision insurance; flexible spending accounts; parental leave; life and disability insurance.
• Annual “Be Your Best Self” stipend: $3,500 (prorated after 3 months) for professional development, wellness, and related expenses.