Sales Engineer Analyst

Role

The Sales Engineer Analyst on the Visa Acceptance Solutions (CyberSource) — North America team is a merchant-facing pre-sales technical role that partners with Direct Sales to acquire new merchants and drive upsell/cross-sell opportunities. This role delivers technical discovery, API-based proof-of-value demonstrations, solution architecture, technical validation, and ongoing pre-sales support for payments integrations.

Key Responsibilities

• Maintain expert knowledge of Visa Acceptance Solutions (VAS), CyberSource, and Authorize.net and position those solutions to meet merchants’ business and technical needs
• Conduct technical discovery calls and client-facing demonstrations, including API-based proofs of value
• Create technical architecture diagrams, personalized client presentations, and technical validation documents
• Execute REST API demonstrations in Postman and demonstrate Webhook events via local or external Webhook listeners
• Leverage Vibe Coding and AI/NLP tools to create proof-of-value technical demonstrations and improve sales engineering processes
• Log all activities, notes, presentations, and communications in Microsoft Dynamics CRM and SharePoint in real time
• Participate in internal knowledge transfer, dry-runs for stakeholder buy-in, and respond to multiple RFI/RFP requests per month
• Collaborate with Direct Sales, Product & Solution Management, Solution Architects, Implementation Support, Client Services, and Marketing to relay market feedback and improve solutions
• Remain responsive across communication channels (chat, email, phone, Microsoft Teams) during business hours

Requirements

Basic

• 2+ years of work experience with a Bachelor’s or an Advanced Degree
• Comfortable presenting to executives and technical stakeholders and articulating complex concepts clearly
• Strong verbal and written communication, organization, note-taking, and CRM maintenance skills
• Ability to travel up to 35%

Preferred

• 3+ years of technical pre-sales experience in the payments industry
• Technical background (e.g., BS in Computer Science, Computer Information Systems, or related discipline)
• Proven ability to architect technical solutions for merchant requirements
• Experience with CyberSource and/or Visa Acceptance Solutions
• Experience using AI tools and NLP to enhance productivity and create demonstrations
• Prior experience working directly with merchants

Work Model & Travel

• Hybrid position; specific in-office expectations set by the hiring manager
• Travel requirement: up to 35%

Compensation & Benefits

• Estimated salary range (U.S. applicants): $114,200 to $177,000 USD per year (may include potential sales incentive payments)
• May be eligible for bonus and equity
• Benefits include Medical, Dental, Vision, 401(k), FSA/HSA, Life Insurance, Paid Time Off, and a Wellness Program