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Salesforce Service Cloud Developer
Jaipur, Rajasthan
1 week ago
💻 Open SourceMentions exposure to Vibe Coding and AI-assisted Salesforce development; role builds AI-powered service features (Agentforce) and uses AI in workflows.
About the Role
Persistent is hiring a Salesforce Service Cloud Developer to design, build, and enhance customer service solutions on the Salesforce platform. The role focuses on implementing Apex, Lightning Web Components, Flows, integrations (REST/SOAP), and AI-driven service features (Agentforce) to improve case management and customer experience.
Job Description
Role
Salesforce Service Cloud Developer responsible for designing, developing, and enhancing Service Cloud applications to deliver intelligent customer service solutions. Location: Jaipur. Experience: 5–8 years.
Key Responsibilities
- Develop, customize, and extend Salesforce Service Cloud using Apex, Lightning Web Components (LWC), SOQL, and Salesforce Flows.
- Configure and support Service Cloud features including Case Management, Knowledge Management, Omni-Channel, Email-to-Case, and the Service Console.
- Design and implement AI-powered service capabilities (case summarization, intelligent routing, AI service agents, knowledge recommendations) using Salesforce Agentforce and AI integrations.
- Build and maintain integrations between Salesforce and external systems using REST and SOAP APIs.
- Participate in code reviews, testing, deployments, and production support; apply CI/CD and DevOps practices for release management.
- Troubleshoot, debug, and optimize Salesforce applications for performance, usability, security, and compliance with governance guidelines.
- Collaborate with business stakeholders to translate requirements into scalable Salesforce solutions.
Requirements
- 5–8 years of hands-on Salesforce development experience.
- Strong experience with Salesforce Service Cloud implementation and customization.
- Proficiency in Apex, Lightning Web Components (LWC), SOQL, and Salesforce Flows.
- Experience with REST and SOAP integrations and familiarity with CI/CD and Salesforce DevOps practices.
- Knowledge of Salesforce data model, security model, and sharing framework.
- Experience building Service Cloud functionalities (Case Management, Knowledge, Omni-Channel, Email-to-Case, Service Console).
- Exposure to Salesforce Agentforce and AI-driven customer service solutions; exposure to Vibe Coding and AI-assisted Salesforce development practices.
- Strong analytical, problem-solving, communication skills and experience working in agile, collaborative teams.
Benefits
- Competitive salary and benefits package
- Company-sponsored higher education and certifications
- Quarterly growth opportunities and talent development programs
- Flexible work hours and hybrid work support
- Employee engagement activities (project parties, long service awards)
- Annual health check-ups
- Insurance coverage: group term life, personal accident, and Mediclaim hospitalization (covers employee, spouse, two children, and parents)
- Accessibility-friendly office and ergonomic support for employees with disabilities