Senior Product Designer - Content Strategy

Role

Epicor is hiring a Senior Content Designer (Content Strategy) to own the language layer across its enterprise products. You will define voice and terminology, create content patterns and writing standards, and design content for both human-authored and AI-generated product experiences.

Key Responsibilities

• Define and maintain content standards across the product portfolio: UI copy, microcopy, in-app messaging, error and empty states, onboarding flows, tooltips, and contextual help.
• Own product voice and terminology frameworks to ensure consistency across product lines and between human- and AI-generated content.
• Design content for AI-driven experiences: agent responses, conversational interfaces, system-generated summaries, smart suggestions, and autonomous workflow notifications.
• Partner as an embedded member of product teams with Product Designers, Product Managers, and Engineers from problem framing through shipped outcomes.
• Lead content audits and information architecture work to reduce cognitive load and eliminate jargon in complex enterprise workflows.
• Create and maintain content guidelines, pattern libraries, and writing documentation for the broader design and product organization.
• Advocate for plain language and clarity in technical domains and contribute to design critiques with a content lens.
• Mentor other designers on content thinking, helping them improve UI copy, flow structure, and the language layer as a design material.

Requirements

• 5–8 years of experience in content design, UX writing, or content strategy with shipped work in enterprise software, B2B SaaS, or complex workflow-driven applications.
• Portfolio demonstrating the ability to make complex, jargon-heavy domains legible to real users.
• Strong understanding of how content and interaction design work together; ability to treat words as part of flow, not afterthoughts.
• Experience defining voice, tone, and terminology standards for products or portfolios.
• Ability to write across contexts: microcopy, long-form guidance, error messages, onboarding sequences, and system-generated content.
• Active AI fluency in content practice: using AI tools for drafting, variation testing, content audits, and terminology analysis; clear judgment about when AI output is acceptable.
• Clear communication and collaboration skills; ability to advocate for word choices effectively.

Preferred / Nice to Have

• Experience designing content for AI-driven products (chatbots, copilots, agent-generated summaries, autonomous notifications, conversational interfaces).
• Hands-on experience with agent-assisted development or “vibe coding” using tools like Cursor, Claude, or Copilot to prototype content-rich interfaces and test copy in working code.
• Familiarity with AI agent protocols such as MCP and how agent behavior affects content and trust.
• Experience in enterprise domains such as manufacturing, distribution, supply chain, or logistics, or the ability to learn operational domains quickly.
• A pragmatic, fail-fast mindset: testing copy in context, measuring comprehension, and iterating based on user behavior.

Impact

You will shape how Epicor communicates with its users across complex operational workflows and AI-driven features, raising clarity, trust, and consistency across product surfaces.