Senior Specialist (Dev), AI Operations
Explicitly requires vibe coding skills—orchestrating high-level intent with AI coding assistants. Uses Cursor and Windsurf to maintain high development velocity.
About the Role
Build and deploy AI-driven applications and autonomous agents to improve Customer Operations at Qualtrics by leveraging Python and modern LLM frameworks. Collaborate with cross-functional teams and use AI-assisted coding tools to design, integrate, and automate solutions that close the loop on model performance.
Job Description
Role
Senior Specialist (Dev), AI Operations responsible for designing, developing, and implementing AI-first solutions and autonomous agents that improve workflows, automate processes, and enhance data accessibility for Customer Operations. The role emphasizes Python-based development, integration with core systems, and close collaboration with business stakeholders and engineering partners.
Key Responsibilities
- Develop, test, and deploy AI applications and tools using Python and relevant LLM frameworks to support Customer Ops needs.
- Partner with analysts to identify failure modes, “close the loop” on model performance, and implement fixes to improve reliability.
- Translate business goals into technical requirements for AI agents and automation in collaboration with Customer Ops leadership.
- Work with Engineering and Data Engineering to ensure seamless integration between AI tools and core systems and resolve technical discrepancies.
- Create automation scripts and run A/B tests on AI features to validate performance metrics (accuracy, speed).
- Communicate technical concepts and project progress clearly to both technical and non-technical stakeholders.
Requirements
- Bachelor’s or Master’s degree in Computer Science, Software Engineering, or a related technical field.
- 1–3 years of professional software development experience, with demonstrated experience using Python for automation or AI tasks.
- Proficiency with AI-assisted coding tools (explicitly mentions Cursor and Windsurf).
- Strong problem-solving, analytical, and coding skills with the ability to diagnose and fix LLM output issues.
- Excellent written and verbal communication skills; able to translate business objectives into technical specifications.
- Ability to manage multiple projects concurrently and adapt to changing priorities in an AI-first environment.
How Success & Growth Are Measured
- Delivering robust, scalable AI applications that directly impact global operations.
- Improving model performance and operational reliability through closed-loop monitoring and fixes.
- Growing expertise in integrating AI agents into existing architectures and owning projects end-to-end.
Team & Working Model
- Small, high-impact AI Operations team with frequent cross-functional collaboration.
- Hybrid work model: in-office collaboration emphasized (three days per week) with flexibility for remote work on other days.
Benefits (high level)
- Paid time off and holiday closures; structured PTO (details below in benefits).
- Standard health, dental, vision, and life insurance benefits.
- On-site perks such as snacks, drinks, and free lunches.