Small Accounts Team Lead

Role

The Small Accounts Team Lead at Artsy is a sales leader responsible for retention, expansion, and marketplace performance for the Small Accounts segment of the Galleries business. This role combines people leadership, operational design, and hands-on engagement in high-impact renewal, churn-risk, and upsell conversations.

Key Responsibilities

• Own headline retention and expansion targets for the Small Accounts segment
• Build and run a rigorous operating cadence across weekly, monthly, and quarterly performance reviews
• Define, track, and enforce accountability against leading-indicator KPIs that drive retention outcomes
• Conduct deep root-cause analysis on performance trends and translate insights into action
• Act as the embedded RevOps leader for the segment, owning forecasting, pipeline health, data quality, and performance reporting
• Design and deliver sales enablement including playbooks, talk tracks, and ongoing coaching
• Leverage AI tools and workflow automation to eliminate repetitive work and improve sales quality
• Build or vibe-code lightweight bots, automations, and dashboards that scale team productivity
• Step into key renewal, churn-risk, and upsell conversations with strategic partners
• Partner cross-functionally with Product, Finance, and Leadership to inform roadmap and pricing

Requirements

• Proven experience leading B2B SaaS sales and/or account management teams
• Strong operational mindset with the ability to design systems, processes, and metrics
• Advanced analytical skills with comfort in spreadsheets, BI tools, and CRM data
• Demonstrated success driving accountability to both outcomes and inputs
• Experience acting as or partnering closely with Revenue Operations / FP&A and product management teams
• Hands-on experience using AI to automate workflows and augment sales execution
• Excellent coaching, communication, and leadership presence

Compensation & Benefits

• Base salary range: $88,000 - $120,000 annually
• Commission plan: $40,000 - $50,000 at full target attainment
• Meaningful Artsy equity and competitive health benefits
• Flexible time off and hybrid work model (primarily NYC, London, Berlin offices, 2-3 days/week)
• Comprehensive benefits including medical, dental, parental leave, short- and long-term disability, Employee Assistance Program (mental health support), 401k, commuter benefits, FSA, HSA, and financial wellness support
• Professional development opportunities, mentoring, and internal programming (events, All Hands, Artsy Salon, etc.)