Solution Engineer
Explicitly mentions vibe coding and low-code/no-code AI flow design for building outbound AI workflows.
About the Role
The Solution Engineer at NiCE designs and deploys outbound contact center solutions that combine CCaaS platforms and AI/ML to improve operational efficiency, regulatory compliance, and customer engagement. The role partners with sales and product teams to architect and demonstrate outbound campaign workflows, lead PoV/pilot implementations, and build AI flows using low-code/no-code tools, vibe coding, and scripting.
Job Description
Role
The Solution Engineer specializes in designing and deploying outbound contact center solutions that drive operational efficiency, regulatory compliance, and customer engagement. The role focuses on outbound campaign orchestration, CCaaS platform integrations, and conversational AI/virtual agent solutions.
Key Responsibilities
- Collaborate with sales and product teams to translate customer requirements into AI and CCaaS solution architectures.
- Design and demonstrate outbound campaign workflows, including dialing strategies, segmentation, and contact cadence.
- Design AI flows using low-code/no-code designers, vibe coding, and scripting.
- Present technical solutions to technical and non-technical stakeholders.
- Lead proof-of-value (PoV) and pilot implementations focused on outbound use cases.
- Integrate CCaaS platforms with CRM, telephony, campaign management, compliance systems, and analytics platforms.
Requirements
- Deep understanding of outbound campaign orchestration, dialing modes (predictive, preview, progressive), and contact strategies.
- Familiarity with outbound compliance frameworks (e.g., OFCOM, FDCPA, CFPB, TCPA).
- Prior hands-on experience in contact center operations, ideally with outbound environments.
- Experience with CCaaS platforms such as NiCE, Genesys, Five9, Alvaria, TCN or similar.
- Awareness of how AI/ML can enhance outbound operations (call outcome prediction, agent coaching).
- Ability to design scalable outbound solutions that integrate with CRM, compliance systems, and analytics platforms.
- Strong communication skills for translating technical and regulatory concepts to diverse stakeholders.
- Understanding of responsible/ethical AI use in outbound contexts.
- At least 2 years in a technical pre-sales or outbound contact center role.
Preferred Qualifications
- Experience or knowledge of CCaaS, CX, and Conversational AI solutions.
- Experience selling a full suite of SaaS products.
- Certifications or knowledge of cloud technologies (AWS, Azure, Google).
Reporting & Role Details
- Requisition ID: 9332
- Reports to: Director of Presales
- Role Type: Individual Contributor
Tech Stack
Skills
Experience Level
Benefits
- •Internal career opportunities across multiple roles, disciplines, domains, and locations
- •Fast-paced, collaborative, and creative environment
- •Global company
- •Equal opportunity employer