Solutions Delivery Coordinator

Role

The Solutions Delivery Coordinator acts as the bridge between client‑facing Account Coordinators and internal specialists, converting vague requests into scoped deliverables, assigning work, maintaining end‑to‑end task visibility, and ensuring quality before delivery. This is a hybrid coordinator role with project management, hands‑on execution of basic tasks, and QA responsibilities.

Key Responsibilities

• Project intake and scoping: translate ambiguous requests into clear deliverables, break work into ordered subtasks, define timelines, and document requirements.
• Task management: assign subtasks to appropriate internal experts with complete context; maintain visibility of progress, blockers, and risks.
• Communication & translation: act as a bilingual translator between clients/Account Coordinators and technical contributors; add clarifying information to avoid misunderstandings.
• Hybrid execution: independently complete a small portion of tasks (entry level ~10%), including basic Pardot and Salesforce admin tasks, template updates, simple AI‑assisted “vibe coding” edits, and basic copy edits.
• Quality assurance: QA all deliverables before they reach the client, verify functionality, responsiveness, brand alignment, spelling/grammar, and automation correctness.
• Relationship & process management: build trusted partnerships with Account Coordinators, refine personal workflows, anticipate issues, and surface risks early.

Requirements

• 1–2 years of project management, coordination, or delivery experience (agency experience preferred)
• Exceptional written communication and strong attention to detail
• Ability to manage multiple priorities in a fast‑paced environment
• Experience with project management tools (Asana experience a plus)
• Basic understanding of digital marketing and web development concepts
• Strong problem solving, documentation, and organizational skills
• Comfort learning new tools and workflows across multiple disciplines

Nice‑to‑Haves

• PMP or CAPM certification or progress toward certification
• Experience with Salesforce, Pardot, or Marketing Cloud platforms
• Agency or creative services background
• Familiarity with design and development workflows
• Familiarity with AI tools and workflows
• Experience QA’ing digital deliverables (emails, landing pages, CRM automations)

Compensation & Benefits

• Salary range: $60,000–$70,000 annually (commensurate with experience)
• Benefits include: medical, dental, and vision insurance; paid time off (minimum 1 week required); 401(k) matching up to 6%; student loan repayment; home office stipend; professional development and wellness stipends; mental health therapy stipend; SLX meetup reimbursements; charitable donation matching; parental and bereavement leave; regular team events; tuition reimbursement.

Location & Work Model

• Role type: Full‑time, Remote (Texas‑based candidates preferred). Optional hybrid model may be offered in the future.