← Back to Jobs
Sr. IT Engineer, AI Ops
New York, NY
$145k - $160k
2 months ago
🚀 Startup💻 Open SourceExplicitly mentions vibe-coding and building AI agents/copilots; focuses on low-code and agentic workflows to automate ops.
About the Role
Lemonade is hiring a Senior IT Engineer, AI Ops to design and deploy AI agents, low-code workflows, and automation that remove operational friction and scale productivity across internal teams. The role focuses on building agentic solutions and integrations (Slack, ticketing, APIs) while measuring business impact and evangelizing automation company-wide.
Job Description
Role
Lemonade seeks an automation-minded Senior IT Engineer, AI Ops to bridge IT operations and AI innovation by designing, building, and deploying AI agents, copilots, and low-code/agentic workflows that automate manual processes and improve team productivity.
Key Responsibilities
- Design and deploy AI agents and copilots (OpenAI, Claude, etc.) that integrate with Slack, ticketing tools, and custom UIs to assist IT and business teams.
- Build and maintain low-code and agentic workflows to automate manual processes, improve accuracy, and boost productivity.
- Analyze operational and support data to identify automation opportunities; own delivery from ideation to implementation and measure business impact.
- Evangelize automation and AI internally through demos, knowledge sharing, and cultivating a self-service culture.
- Maintain and expand a knowledge library of KB articles, self-service flows, and reusable function libraries to reduce common requests.
- Monitor SaaS, security, and AI trends and present quarterly briefings to IT leadership on opportunities for innovation.
- Collaborate closely with cross-functional teams to develop tailored autonomous solutions that enhance workflows.
Requirements
- Bachelor’s degree in Computer Science, IT, or related field, or equivalent practical experience.
- Exceptional communication skills with the ability to adapt style and content for different audiences.
- Scripting experience in TypeScript, Python, or Ruby; comfortable working with REST and GraphQL APIs.
- Hands-on experience building low-code solutions, vibe-coding, and traditional coding; experience with AI agents and copilots.
- Strong problem-solving mindset, bias for action, and ability to ship MVPs quickly.
- Approximately 3 years in an IT operations, automation, or engineering role in a high-growth SaaS environment is a plus.
- Willingness to work in an office environment most days a week.
Compensation & Location
- US base salary range for this role: $145,000 - $160,000 plus equity and benefits.
- Location: New York, United States. Note: Lemonade is unable to sponsor applicants for work visas.
- Applicants from: Colorado, California, Montana, Hawaii, New Mexico, Alaska, and Puerto Rico cannot be considered.
Notes
- The role emphasizes rapid experimentation, embedding AI across operations, and building scalable autonomous solutions for internal teams.