System Admin & Service Desk_ Bilingual (English/ Korean)

Role

Bilingual (English/Korean) System Admin & Service Desk professional supporting U.S. teams and Korea-based headquarters. The role focuses on user support, system administration, workflow configuration, data analysis, and building AI-assisted automation to improve operational processes and QA/system failure handling.

Key Responsibilities

• Provide service desk and customer support; troubleshoot and coordinate issue resolution with multiple stakeholders.
• Perform basic to intermediate system administration tasks, including user and access management.
• Maintain system configuration, workflows, and processes; investigate and escalate issues.
• Conduct data analysis and KPI/reporting (Excel) to monitor and improve operations.
• Design and implement AI-driven automation and AI-assisted development to create lightweight automation solutions.
• Apply prompt engineering techniques to create, optimize, and maintain AI-assisted workflows.
• Drive continuous process improvement with an Agile mindset on QA and system failure issues.

Requirements

• Bachelor’s degree in Information Systems, Computer Science, Business Administration, Data Analytics, or related field preferred.
• 5+ years of experience in service desk/help desk operations, IT operations, application support, or system administration.
• Experience supporting users, troubleshooting, and coordinating with cross-functional stakeholders.
• Fluent written and verbal communication in English and Korean; ability to present to clients.
• Ability to work effectively with both U.S.-based teams and Korea-based headquarters.

Preferred / Special Skills

• Experience with Jira or other ticketing/workflow management systems.
• Understanding of web-based applications and system integrations.
• Experience building lightweight automation using AI-assisted development (“vibe coding”), low-code/no-code platforms, or scripting.

Additional Information

• Confidentiality and EEO guidelines apply.