Trust & Safety Specialist New
Explicitly requires vibe coding (natural-language-to-SQL) and AI-driven automation to run investigations and pull data without technical intermediaries.
About the Role
Instawork is hiring a Trust & Safety Specialist to lead evidence-based investigations and protect the marketplace by resolving complex safety incidents. The role emphasizes using AI-driven automation and natural-language-to-SQL (vibe coding) to gather facts, identify fraud patterns, and build scalable enforcement workflows.
Job Description
Role
Instawork seeks a Trust & Safety Specialist responsible for end-to-end, evidence-based investigations to protect workers and customers on its marketplace. The role requires objective, meticulous investigators who use AI and data tools to synthesize facts and resolve escalated safety incidents.
Key Responsibilities
- Lead complex, end-to-end investigations and resolve escalated safety incidents
- Use natural-language-to-SQL (vibe analytics) to query internal databases and surface fraud patterns and safety trends
- Communicate clearly with professionals, partners, and external stakeholders (clients, legal, law enforcement) to deliver fact-based resolutions
- Act as a subject matter expert on community guidelines and apply and evolve policy with precision
- Identify manual bottlenecks and design AI-driven or low-code automation to scale enforcement workflows
Requirements
- 3+ years of experience in Trust & Safety, Operations, or Compliance
- Strong investigative mindset: weigh conflicting evidence, identify bias, and reach fair conclusions under pressure
- Proficiency with AI tools and natural-language interfaces for data (vibe coding / NL-to-SQL) and comfort navigating internal systems and databases
- Experience communicating with external stakeholders (clients, legal, or law enforcement)
- High ownership, problem-solving orientation, and ability to design automated workflows
Compensation & Benefits (IL-based applicants)
- Base salary: $90,000 - $100,000 (for Illinois-based applicants)
- Eligible for equity (stock options)
- Medical, dental, and vision plans beginning on the date of hire
- Flexible paid time off and paid company holidays
- Phone stipend, commuter stipend
- Supplemental pay on qualified leaves
- HSA contributions, flexible spending plans, 401(k) plan
- Employee discount program
Location & Work Model
- Onsite role; company notes return to working in-person five days a week and has hubs in San Francisco, Bangalore, and Chicago and city offices in New York, Phoenix, and Singapore
Notes
- The role explicitly calls for using AI-driven automation and natural-language-to-SQL (vibe coding) to increase investigative efficiency and accuracy.