UX Designer (AI) (m/f/d)
Explicitly requires vibe coding skills and focuses on rapid prototyping of AI-powered features.
About the Role
Join TOPdesk's product team in Kaiserslautern as a UX Designer focused on AI-powered features for the ITSM platform. You will lead end-to-end design, rapid prototyping, and validation to deliver accessible, user-centered experiences in close collaboration with product managers and engineers.
Job Description
Role
As a UX Designer (AI) you will join a multidisciplinary product development team to design and deliver AI-powered features for TOPdesk’s ITSM platform. You will own the end-to-end design process—from discovery and prototyping to validation and handover—working closely with Product Managers, Engineers, other Designers, and the Design System team. You will report to the UX Manager.
Key Responsibilities
- Rapid prototyping and refinement of new AI-powered concepts (e.g., creation and governance of agents).
- Own the entire design process from initial discovery through final delivery.
- Identify research needs and translate insights into intuitive, accessible, and inclusive user experiences.
- Create wireframes, mockups, user flows, and interactive prototypes using appropriate tools and methods.
- Facilitate collaborative ideation and problem-solving with teammates and stakeholders.
- Ensure consistency and efficiency by using and contributing to the design system; propose improvements or new components when needed.
- Validate and refine designs through feedback gathering, usability testing, and data analysis.
- Produce clear communication and comprehensive handover documentation for developers.
- Contribute to UX maturity and improve design processes across the organization.
- Keep up with emerging trends, tools, and best practices in UX and AI-driven design.
Requirements
- 5+ years of professional UX design experience (medior/senior capacity).
- Bachelor’s degree or vocational qualification in design, HCI, or a related field.
- Proven experience shipping and measuring the success of AI-powered features from a human-centered design perspective.
- Skilled in creating wireframes, prototypes, and design documentation using tools such as Figma and/or vibe coding.
- Experience working with or contributing to design systems.
- Ability to validate designs through research, usability testing, and feedback.
- Experience driving strategic decisions within a product triad.
- Strong collaboration and communication skills; proficient in English.
- Passion for accessibility, inclusivity, and solving complex design challenges.
- Proactive mindset and a drive for continuous improvement.
Nice to have
- Business-level fluency in German.
What we offer
- Permanent employment contract and 30 days of annual vacation.
- Flexible working hours and the possibility to work remotely.
- Pleasant, open international working atmosphere with flat hierarchies.
- Onboarding with a buddy and time for individual training and development.
- Employee events, team-building measures, and corporate benefits.
- Employee subsidy for gym membership, company health measures (health days, fresh fruit), and free drinks.
- Monthly tax-free payment (Mastercard), gifts on special occasions, vacation bonus, and possibility of sabbatical.
- Recreational amenities (e.g., table football, table tennis, massage chair).
Team & Location
- Based in TOPdesk’s Kaiserslautern office with colleagues across the Netherlands, Germany, and Hungary.
- Role sits in a multidisciplinary product team and reports to the UX Manager. Remote work is possible per company policy.