servicenow-mcp is a comprehensive, production-ready MCP server for ServiceNow that allows integration with various AI tools to automate and manage ServiceNow modules efficiently.
From the registry: 400+ ServiceNow tools across all modules — ITSM, CMDB, HRSD, CSM, SecOps, and more.
Please install the `servicenow-mcp` MCP server into my current AI client (that's you).
Required prerequisites (do these first if not already done):
- **ServiceNow instance** — ServiceNow instance URL and credentials. Free PDI available at developer.servicenow.com (https://developer.servicenow.com)
- **Node.js 20+** — Required runtime
Canonical MCP server config (stdio transport):
- command: `node`
- args: ["<path-to-servicenow-mcp>/dist/server.js"]
- required environment variables:
- `SERVICENOW_INSTANCE_URL`: ServiceNow instance URL (example: `https://yourinstance.service-now.com`)
- `SERVICENOW_AUTH_METHOD`: Authentication method: basic or oauth (example: `basic`)
- optional environment variables:
- `SERVICENOW_BASIC_USERNAME`: ServiceNow username (required if auth_method=basic) (example: `admin`)
- `SERVICENOW_BASIC_PASSWORD`: ServiceNow password (required if auth_method=basic) (example: `<your-password>`)
Note: 400+ tools, 31+ ServiceNow modules. Must clone repo and build: git clone + npm install + npm run build. Supports incidents, changes, scripts, flows, portals, HRSD, CSM, ATF testing.
Add this MCP server to my current client's config in the correct format for you. If you need secrets or credentials I haven't provided, ASK me — do not invent values or leave raw placeholders. After adding it, tell me how to verify the server is connected.WRITE_ENABLEDrequiredEnables create/update operations across ITSM, HRSD, CSM, Agile.CMDB_WRITE_ENABLEDrequiredEnables CI create/update in the CMDB.SCRIPTING_ENABLEDrequiredEnables business rules, script includes, and changesets.NOW_ASSIST_ENABLEDrequiredEnables AI Agentic Playbooks, NLQ, and AI Search.Control Unreal Engine to browse assets, import content, and manage levels and sequences. Automate…